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Before Receiving Rental
Can I email/contact Anna about rentals?
No! Please do not email and/or contact Anna or her team members about rentals as she does not have the time to handle both managing her the retail store and rental questions. Anna Triant Rentals is a sister company of Anna Triant Couture and we are treating the businesses as such - a part of each other yet separate. Please, please, please - email Nick Triant and his team at firstname.lastname@example.org
How do I know if a dress will fit?
We include the sizing chart on every single product's page as well as at the top in our menu bar. ATC make their dresses, especially rentals, to fit multiple sizes. By doing this, it is easier for Anna's dresses to go up and down a size and be a comfortable fit for the child.
How can I change my shipping address?
Please contact us immediately if the shipping address is different than what you checked out with. If you need the dress shipped to an event or new address, email us at email@example.com at least 7 days prior to your rental. We cannot guarantee it will arrive to the new location if not provided before we ship your rental.
Where do ATC Rentals ship?
Currently we ship to the contiguous United States including US Military Bases. At this time we do not currently ship to Alaska & Hawaii due to shipping time and price.
How much is shipping?
We currently charge 3 different rates for shipping based on location of the person renting the dress. This is due to the rates we were being charged for shipping by our carriers which was causing us to lose money on each rental. The shipping rate covers both shipping the dress to you and shipping the dress back. The rates include: 1) $15 for 2 way shipping to 33 eastern American states including Washington D.C & Armed Forces bases, 2) $30 for central American states including Colorado, New Mexico, North Dakota, Oklahoma, South Dakota & Texas 3) $45 for western American states including Arizona, California, Idaho, Montana, Nevada, Oregon, Utah, Washington & Wyoming.
Do you ship to PO Boxes?
At this time we do NOT ship to PO Boxes.
How do you ship my orders?
We ship all orders using UPS.
What forms of payment do you accept?
We currently accept all major credit cards with our payment processor which is 100% secure and encrypted.
How can I track my orders & payment?
You will receive an email with your tracking number when your dress ships. You will also receive an email after completing your rental order, displaying your payment success.
Can I cancel my order?
You may cancel your rental order at least seven (7) days prior to the ordered delivery date as long as your order has not already been packaged or shipped, subject to the following: (i) for cancellations that are thirty (30) or more days in advance of the delivery date, there is no cancellation fee; and (ii) for cancellations that are less than thirty (30) days in advance of such delivery date, your account will be credited with an amount equal to the Total Fee which can be applied to a future rental through us. Cancellations less than 7 days in advance of the reservation start date will not be issued a refund nor store credit.
Do you clean your dresses between each rental period?
The Products will be professionally cleaned and inspected with the utmost care. All dresses will be ready to wear upon receiving. All gowns get thoroughly inspected between rental cycles and all possible signs of wear and tear or minor flaws get documented by our team.